Remote Customer Service and Sales Executive

Outsource2Backoffice is a business process outsourcing (BPO) firm specializing in cost-effective, scalable operational solutions, operates in Australia, USA, and Canada. We are looking for a full time staff to support our growing Customer Service and Sales team.

Duties and responsibilities

1. Respond to customer service and sales related phone and emails inquiries.
2. Promoting cleaning services and providing quotes over the phone and via email.
3. Converting leads in to sales consistently.
4. Organising customer bookings with cleaning crews.
5. Processing customer payments using online payment portal.
6. Prepare invoices and issue sales receipts for the payments using accounting software.
7. Accurately update daily MS Excel reporting and CRM system.
8. Effectively and efficiently handle customer complaints and provide solutions to customers.

Skills and requirement

1. Must have a minimum of 1 year of previous experience in a BPO environment dealing with foreign customers over the phone.
2. Suitable for someone who is sales and results-oriented and enjoys talking to customers.
3. Candidate must possess outstanding proficiency in spoken and written English.
4. Suitable for an energetic, talkative, and cheerful team player.
5. Ability to work from home independently. Must have access to a computer, mobile phone, and reliable internet connection.
6. Must be comfortable to work Australian business hours. (Five days a week from 3.30 am to 12.30 pm in SL time)

When applying

Send your resume to – [email protected] or WhatsApp to – + 94703615861