Application Service Delivery Team

SYNAPSYS is a leading Financial Technology provider offering solutions to both local and international financial institutions. SYNAPSYS employs 80+ staff members across diverse teams operating at the intersection of finance and technology. Founded in 2008 as a fully owned subsidiary of DFCC Bank.

Job Profile

• Serve as the primary contact point between end-users and applications
• Ensuring all issues and user requests are logged and resolved, escalated, and follow up with the users to ensure satisfaction
• Participate in the development of a service level agreement and ongoing management of service level compliance
• Maintain documentation about all common issues and potential solutions
• Participate in information system implementation projects
• Develop test cases, conduct user acceptance tests, train end-users and liaise with vendors

Skills

• Sound analytical skills with an overall understanding of information systems and underlying concepts
• Understanding of project management concepts with regard to Information System Projects
• A good team player with training, communication, and presentation skills

Experience and Qualifications

• A minimum of 3 years experience in Banking/Lt with a minimum of one-year experience in Retail Banking, Corporate Banking, operations, or leasing.
• A full/part qualification in IT/Banking(CBF) or CIM/CIMA.