Claims Processing Agent
Who we are:
We are Sri Lanka’s largest telemedicine company that connects patients with doctors for video/audio consultations, thus enabling you to get medical advice and medicine without leaving home. We serve over 200,000 Sri Lankans, 60+ leading Sri Lankan corporates, and recently launched international operations in India and the Maldives. oDoc has won the Commonwealth Digital Health Award in Telemedicine and the e-Swabhimani Digital Social Impact Award.
At oDoc, we are on a mission to democratize healthcare. Our goal is to make high-quality primary healthcare universally affordable, accessible, and personal.
Diversity at oDoc:
At oDoc, we don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. oDoc is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Job Description:
We are looking for a responsible, punctual, and experienced individual to join the team as a Claims Processing Agent. As a team member, you will receive orders from a supervisor to retrieve insurance claims documents and process them for administrative purposes. The claims processing agent must maintain a professional demeanor and appearance to be an ambassador for our brand. Our ideal candidate should possess educational qualifications up until GCE (O/Ls), handle smart devices, and converse fluently in two languages (Sinhala, Tamil, or English). The candidate should also have a keen eye for detail, safe driving skills, and a thorough knowledge of navigating across designated locations in Sri Lanka.
Skills and qualifications:
- GCE (O/L) certification – Pass
- Valid driving license
- Fluent in two languages (Sinhala, Tamil, or English)
- Must be available for dispatch when necessary, at any given time of day inclusive of both weekdays and weekends
- Must own a motorbike or a motor vehicle
- Must possess a smartphone device
- Should be able to meet deadlines given by the supervisor
- Prior experience in delivery or a courier service would be an added advantage
Duties:
- Will be responsible for the collection of claims documents from pick-up locations
- Will be responsible for the processing and submission of these documents to a designated supervisor
- Will plan out daily pick-up routes
- Should make arrangements for the original documents to be dispatched to a dedicated endpoint via a courier service or registered post
- Ability to build strong client relationships and advert for further information