Customer Support Analyst

People make NOVUS — so wherever they work, everyone is rewarded for their contribution. Ready to develop your career in a fast-growing company? NOVUSTECH Transact Lanka (Pvt) Ltd, we are looking for a Customer Support Analyst to join our team.

You will be part of a collaborative team that welcomes different perspectives, shares creativity, and supports individual growth. We will also provide the mentoring, training, and development opportunities to build up expert talents for you to fulfill your ambitions and potential.

Essential Requirements

• Willing to work on a 24×7 shift roster (8-hour shift)
• Should be flexible to work on weekends and public holidays
• Prior working experience in a similar capacity will be an added advantage
• An exceptional level of computer literacy is required
• Excellent listening, problem-solving and analytical skills
• Energetic and enthusiastic
• Passionate in interacting with customers
• Ability to work under pressure
• Provide outstanding customer service to improve customer satisfaction and relationship
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner

The Person

• Age should not be over 26
• Degree or Diploma or equal qualification
• Must have a proven track record
• Should be able to communicate fluently in English /Sinhala Languages
• Should be a team player with a positive attitude

Benefits

• Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
• You will enjoy a comprehensive, locally competitive benefits package

NovusTech Transact Lanka (Pvt) Ltd
Level 33, West Tower, WTC, Echelon Square,
Colombo 1, Sri Lanka.