IT Operations & Technology Assistant

Position overview

We are seeking a highly organized and technically proficient operations & technology assistant to support our growing team. This role is critical to clearing a significant backlog of operational, technical, and project tasks across multiple business functions. The ideal candidate is a self-starter who can manage competing priorities across IT administration, platform development support, marketing technology, and business intelligence.

Key responsibilities

IT systems administration & hardware support (40%)

1. Manage Microsoft 365, Outlook accounts, VPN access, software licenses, and user provisioning.
2. Configure and maintain laptops, printers, and other IT equipment.
3. Provide day-to-day technical support and troubleshooting.
4. Perform hardware repairs and component replacements.
5. Maintain IT inventory and ensure equipment readiness.

Required qualifications

1. 2+ years of experience in IT support, systems administration, or technical operations.
2. Hands-on experience with hardware troubleshooting, repairs, and peripheral maintenance.
3. Strong knowledge of Microsoft 365 and Google Workspace.
4. Familiarity with project management tools such as ClickUp or Teams.
5. Strong organizational, communication, and problem-solving skills.
6. Interest in learning coding, automation, and software development.

Preferred qualifications

1. Experience with PowerBI, Tableau, or similar reporting tools.
2. Exposure to AI tools, prompt engineering, and API integrations.
3. Basic knowledge of Python, Javascript, or scripting.
4. Experience supporting remote or international teams.

Key competencies

1. Effective multitasking and prioritization.
2. Strong attention to detail and analytical thinking.
3. Ability to work independently and manage multiple projects.
4. Proactive approach to problem-solving and continuous learning.

When applying

If you believe you are a strong fit for this role, please send your CV and details for consideration.