Senior Business Analyst

Responsibilities

• Conduct stakeholder interviews, requirements gathering, and elicitation.
• Identify and address operational, financial, and technological risks within the business.
• Build and maintain relationships with key stakeholders.
• Wear the Product Owner (PO) hat in multiple parallel solution implementations with the in-house team.
• Negotiate with project sponsors (clients) to prioritize functionalities to deliver working software solutions iteratively rather than big-bang releases.
• Liaise with ICTA internal teams and other stakeholders from lines-of-business organizations to identify areas for automation and transformation.
• Occasionally, you will be required to make field visits to get first-hand insight from users and citizens to design products and solutions better.
• Plan, consult, and perform Business Process Re-engineering (BPR).
• Manage change in close collaboration with the Project Managers to manage the triple constraints (scope, time, and cost).
• Ensure proper adoption of software solutions post-release. Keep track of KPIs, and perform course corrections as required.
• Review vendor-developed/proposed Software requirements specifications and provide the necessary feedback and guidance to achieve quality outcomes.
• Represent ICTA in project/product status meetings and regularly participate in various government organizations’ technical and project committees.
• Develop and maintain product documentation and critical artifacts.
• Participate in UAT and user training as required.

Requirements

• A Bachelor’s Degree in Computer Science, Software Engineering, Business Management, Economics, Electronics Engineering, IT, or equivalent qualifications related to the field from a recognized university/institution.
• Minimum 7 years of relevant professional experience as a Business Analyst / Product Manager / Product Owner.
• Proficiency in project/Agile management tools (JIRA, Redmine).
• Understanding of cloud-based product development practices and the entire software development lifecycle (SDLC).
• Client and Citizen-focused attitude, with a high level of professionalism and discretion.
• The ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Be detail-oriented, resourceful, and diligent with strong time management and organizational skills.
• Sound judgment and team problem-solving skills.
• Excellent written and verbal communication skills.
• Be proactive with the ability to work with little supervision.
• Ability to prioritize tasks and manage multiple priorities simultaneously.
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) certifications will be added advantage