VoIP Service Delivery Engineer

The Position

Exetel is looking for a VoIP Service Delivery Engineer to join our Superloop Delivery team, to provide technical assistance and develop solutions that enable the seamless Provisioning/Service Delivery of VoIP services.

Exetel’s Colombo office is located at CBD Business Center, Colombo 01 with working hours from 4 a.m. to 1 p.m.

Key Responsibilities

  • Collaborate with the sales teams to define VoIP solutions for customer opportunities
  • Attend customer meetings to act as the technical expert as required by the sales team
  • Stay up-to-date with new products/services and pricing plans.
  • Ensure excellent levels of customer service are delivered to all customers
  • Ensure customers are informed about new features and offer when in discussions or consulting projects
  • Provide ongoing training and development for team members including product and service knowledge, service delivery processes, and business competencies.
  • Coordination and oversight of the VoIP service delivery process with the account manager and customer
  • Work with the sales representative to finalize proposals to assist in closing a deal
  • Understand current industry products and trends and their relation to Superloop offerings
  • Provide up-to-date statistics of meetings attended and outcomes achieved.
  • Act as an escalation point for account managers and customers during the provisioning of VoIP services
  • Cancellations of VoIP services

Qualifications and Experience

  • Compliant and effective use of Salesforce
  • Minimum 2 years of VoIP experience
  • Bachelor’s degree in Business or Computer Sciences or relevant
  • Excellent written and verbal communication skills to tailor language to suit the audience
  • Exceptional analytical, conceptual, and problem-solving abilities
  • Ability to prioritize and execute plans in a fast-paced environment
  • Contributor to a positive, team-oriented, and collaborative environment.

Company: Exetel Communications (Pvt) Ltd
Company email: [email protected]
Job Location: Colombo
Job Category: IT-Telecoms
Job Type: Full Time

Apply now

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