Data Network Engineer

The Position

Exetel is looking for a Data Network Engineer responsible for troubleshooting and providing higher-level support for our customers.

Exetel’s Colombo office is located at CBD Business Center, Colombo 01, with working times from 4 am to 1 pm to support clients based in Australia.

Your Role

Responsibilities in this position include:

  • Monitor and support clients, providing higher-level support and analysis to other support teams
  • Troubleshoot problem areas as required, providing in-depth network support to both support and project teams
  • Ensure that business-critical services on the network are reliable and secure
  • Analyze the needs of the corporate customers and design network solutions, implement them, configure and test routers and switches
  • Working with third-party providers as well as large business clients in order to resolve any problems and come up with appropriate solutions to new requirements
  • Create and maintain documentation relating to network configuration, network mapping, processes, and service records
  • Configure networks to ensure smooth and reliable operation for fulfilling business objectives and processes

About You

  • IT-related degree and/or MSc
  • Minimum of 5 years of customer support in the ITC industry
  • Solid personal experience with modems, routers, networking, and broadband services
  • CCNP /CCIE and any other Cisco certifications
  • Advanced knowledge level of Networking and TCP/IP
  • Working knowledge of VPN solutions (IPsec, DMVPN, and MPLS)
  • Good knowledge of VLAN technologies
  • Good knowledge of routing; BGP, OSPF
  • Familiarity with Layer 1 technologies (UTP, Fiber)
  • Excellent communication skills; both verbal and written
  • Excellent customer service skills
  • Analytical skills
  • Ability to work independently as well as in a team in a high-pressure environment


Remuneration will be based on experience and qualifications

Company: Exetel Communications (Pvt) Ltd
Company email: [email protected]
Job Location: Colombo
Job Category: IT-Telecoms
Job Type: Full Time

Apply now

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