Data Network Engineer

The Position

Exetel is looking for a Data Network Engineer responsible for troubleshooting and providing higher-level support for our customers.

Exetel’s Colombo office is located at CBD Business Center, Colombo 01, with working times from 4 am to 1 pm to support clients based in Australia.

Your Role

Responsibilities in this position include:

• Monitor and support clients, providing higher-level support and analysis to other support teams
• Troubleshoot problem areas as required, providing in-depth network support to both support and project teams
• Ensure that business-critical services on the network are reliable and secure
• Analyze the needs of the corporate customers and design network solutions, implement them, configure and test routers and switches
• Working with third-party providers as well as large business clients in order to resolve any problems and come up with appropriate solutions to new requirements
• Create and maintain documentation relating to network configuration, network mapping, processes, and service records
• Configure networks to ensure smooth and reliable operation for fulfilling business objectives and processes

About You

• IT-related degree and/or MSc
• Minimum of 5 years of customer support in the ITC industry
• Solid personal experience with modems, routers, networking, and broadband services
• CCNP /CCIE and any other Cisco certifications
• Advanced knowledge level of Networking and TCP/IP
• Working knowledge of VPN solutions (IPsec, DMVPN, and MPLS)
• Good knowledge of VLAN technologies
• Good knowledge of routing; BGP, OSPF
• Familiarity with Layer 1 technologies (UTP, Fiber)
• Excellent communication skills; both verbal and written
• Excellent customer service skills
• Analytical skills
• Ability to work independently as well as in a team in a high-pressure environment
   

Remuneration

Remuneration will be based on experience and qualifications