Team Leader

Responsibilities

• Responsible for the day-to-day management of a travel consultant team
• Manages performance, coaching, and development.
• Leads change efforts, providing information and communication.
• Manages operational key performance, leads, change efforts, providing information and communication
• Delegates work with others for improved results
• Is an active and responsible coach for his team and each member of the team.
• Review team issues, determine root causes, and alternative solutions, and provide feedback to the individual and the team
• Responsible for the quality of his team and therefore must follow up on complaints/compliments in the system

Education/ Experience

• Bachelor’s degree, or equivalent work experience
• Minimum of 3-5 plus years experience in the corporate travel management industry
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Travel GDS (Sabre) Knowledge and experience.
• Strong verbal and written communication skills in designated languages
• Proven ability to handle multiple priorities simultaneously
• Ability to work flexible hours
• Ability to work independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem-resolution skills
• Strong problem-solving and/or critical thinking skills.

2207 2208, 22nd Floor,
One Galle Face Tower,
Colombo 01
0117 460 339