Global customer care (travel & tourism)

Olanka Travels is a premier travel company in the B2C business with over 16 years of industry expertise, offering exceptional travel experiences across the globe. With a strong presence in the UK, India, Vietnam, Indonesia and Australia, we pride ourselves on our attention to detail and our personalized customer-centric approach. We are passionate about crafting seamless and memorable tailor-made travel journeys for our clients to our global destinations.

Job profile

• Respond to customer inquiries via chat, WhatsApp, calls, and email
• Gather travel details and provide high-quality handovers to the sales team
• Support clients before, during, and after travel with empathy and efficiency
• Maintain CRM accuracy and ensure smooth internal shift handovers
• Stay up to date on destinations, products, and tailor offers accordingly
• Serve as a frontline ambassador of Olanka Travels, delivering world-class service across multiple communication channels
• Be customer-centric, adaptable, and passionate about travel, with proven experience in customer-facing roles
• Willing and able to work on a rotating 24/7 roster, including night shifts & weekends

The candidate profile

• Minimum 1 year of experience in travel & tourism, customer service, sales, or BPO roles
• Excellent command of English (spoken & written); proficiency in other languages is an advantage
• Strong communication, lead-handling, CRM updating, and follow-up skills
• Professional appearance, persuasive personality, and willingness to work in shifts
• Knowledge of travel destinations such as Sri Lanka, Maldives, UAE, Vietnam & airline GDS etc. preferred
• Comfortable working with international markets (USA & UK) and adapting to time zone requirements
• Flexible and open to roster-based working arrangements to support global operations

When applying

Interested candidates should submit their resume, (with portfolio links – if available) to [email protected] with the subject line with the role you are applying for “Global Customer Care Executive – (Your Name)”