Customer Support Executive

We are looking for a detail-oriented and proactive customer support executive to support customer communication, order processing, CRM updates, and commercial administration. The role is important in ensuring smooth coordination across sales, delivery, and customer service functions.

Key responsibilities

• Manage customer communication and provide timely coordination for inquiries, orders, samples, and service requirements.
• Support customer order processing, export coordination, and delivery follow-up by working closely with sales, supply chain, finance, and logistics teams.
• Provide operational support for key accounts through order monitoring, customer updates, reporting, and coordination of customer-specific requirements.
• Prepare sales reports, budgets, forecasts, and management-related reports. Support demand planning, inventory reviews, import coordination with internal team, and sales forecasting activities.
• Coordinate and follow up customer sample requests and delivery, liaising with external carrier partners to ensure smooth sample delivery processes.
• Fulfill customer requirement; accurate documentation liaisoning with other departments with timely responses.
• Manage compliance documentation including MSDS, TDS, certificates and renewal activities.

Ideal candidate profile

• Qualification in sales and marketing, business administration, or a related field.
• Strong proficiency in MS Office, especially Excel, PowerPoint and Outlook.
• 2 – 3 years of experience in customer coordination or sales support.
• Strong communication, problem solving, negotiation skills, attention to detail, and a customer-focused mindset.
• Qualification in chemistry would be an added advantage.
• Good practical judgment and a strong sense of responsibility.

When applying

Apply by emailing your CV.