Executive | junior executive – customer experience (Colombo)

Job role

• Maintain and deliver a high standard of service levels in customer engagement.
• Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
• Consistently meet and exceed individual sales targets, actively contributing to overall team success and business growth.
• Understand the customer requirements and serve their needs promptly to build customer loyalty.
• Handle customer service center operations including inventory, bill collections, promotions, customer engagement and achieving set standards on process audits.
• Assist company’s authorized dealers, alternative partners and other stakeholders in business activities.

Requirements

• The candidate should possess a degree or diploma in general management / marketing would be an added advantage.
• Minimum 02 years’ experience in customer care in a telecom/ banking industry.
• Candidates below the age of 28 years will be preferred.
• Sound technical knowledge in handling mobile phones and data devices.
• Ability to solve problems, as well as to listen, understand the needs/concern of customers.
• Must be competent in Microsoft Office packages.
• Must be a team player and be able to interact with staff at all levels.
• Excellent communication skills in English and Sinhala are mandatory.

When applying

Kindly email your CV.