VoIP Service Delivery Engineer
The Position
Exetel is looking for a VoIP Service Delivery Engineer to join our Superloop Delivery team, to provide technical assistance and develop solutions that enable the seamless Provisioning/Service Delivery of VoIP services.
Exetel’s Colombo office is located at CBD Business Center, Colombo 01 with working hours from 4 a.m. to 1 p.m.
Key Responsibilities
- Collaborate with the sales teams to define VoIP solutions for customer opportunities
- Attend customer meetings to act as the technical expert as required by the sales team
- Stay up-to-date with new products/services and pricing plans.
- Ensure excellent levels of customer service are delivered to all customers
- Ensure customers are informed about new features and offer when in discussions or consulting projects
- Provide ongoing training and development for team members including product and service knowledge, service delivery processes, and business competencies.
- Coordination and oversight of the VoIP service delivery process with the account manager and customer
- Work with the sales representative to finalize proposals to assist in closing a deal
- Understand current industry products and trends and their relation to Superloop offerings
- Provide up-to-date statistics of meetings attended and outcomes achieved.
- Act as an escalation point for account managers and customers during the provisioning of VoIP services
- Cancellations of VoIP services
Qualifications and Experience
- Compliant and effective use of Salesforce
- Minimum 2 years of VoIP experience
- Bachelor’s degree in Business or Computer Sciences or relevant
- Excellent written and verbal communication skills to tailor language to suit the audience
- Exceptional analytical, conceptual, and problem-solving abilities
- Ability to prioritize and execute plans in a fast-paced environment
- Contributor to a positive, team-oriented, and collaborative environment.
Company: Exetel Communications (Pvt) Ltd
Company email: [email protected]
Job Location: Colombo
Job Category: IT-Telecoms
Job Type: Full Time