Systems Engineer (Level 3)
Role and Responsibilities
- Provide end-user technical support at levels 1 to 3 on Microsoft systems.
- Willing to work on an overseas calendar and time zone between 4 p.m. and 12 a.m.
- Set up and manage Windows server farms
- Manage and administer Microsoft Active Directory and Office 365
- Proactive monitoring alerts and notifications ensure system availability and performance.
- Ensure that change, incident, and problem management processes are followed and updated in order to detect and prevent incidents.
- Conduct research and develop solutions to complex technical issues as soon as possible.
- Update and maintain internal technical documentation on a daily basis, in addition to day-to-day maintenance tasks.
- Manage the Infrastructure Backup process and monitor it on a daily basis.
- Manage and deploy all systems’ monthly patches and system upgrades.
- Client Engagement – Help clients manage their products. Focus on each client experience and make every interaction meaningful.
- Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others when needed.
- Willingness to learn
Qualifications and Education Requirements
- Minimum 3 years of relevant work experience at the Engineering level in overseas operations or MSP is required.
- A Bachelor’s degree or Advanced Diploma in Computer science
- Microsoft certification MCSE or MCSA is a must
- Strong awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks. CCNA is added advantage
- Strong systems management knowledge in Microsoft server architecture
- Very good understanding of Microsoft active directory, security, and Office 365
- Good understanding of virtualization platforms, specifically VMware
- Experience in tools Connect Wise, Veeam, and Solarwinds will be added advantage.
- Must be fluent in English in all verbal and written communication
- Demonstrated front line Customer Success experience
- Must be self-motivated with the ability to work with little or no supervision
- Excellent organizational skills, as well as the ability to stay focused on completing tasks and meeting goals within a busy workspace.
- Ability to ensure customer issues are handled appropriately, and escalating issues when necessary
Benefits:
- The chosen candidate will be remunerated with an above-average salary in USD.
- Candidates get to have hands-on experience with a wide variety of technologies and thus are not limited to just specific roles/tasks.
Company: Betatech
Company email: [email protected]
Job Location: Colombo
Job Category: IT-Syestem
Job Type: Full Time