Operations & Customer Care Executive

Wasi.lk is a well-established eCommerce company in Sri Lanka offering a variety of deals, original products with company warranty, multiple payment options
and islandwide delivery

Responsibilities include

• Involved in overall operations of Wasi.lk both online and offline at the showroom
• Deal with suppliers, and courier companies and ensure the pick-up and delivery are done on time
• Attend to customer calls, and inquiries and reply in a timely manner, and build up a good relationship with customers
• Update products and other details on the website regularly
• Support other departments and staff When needed and requested
• Advance user proficiency with computers
• Ability to work efficiently, independently, and in a high-pressure environment
• Capable of dealing with suppliers, handling invoicing, and other routine functions
• involved in the entire order process (receiving, packing, dispatching & follow-ups)
• Language proficiency in English and Sinhala is essential, Tamil is a plus

Qualifications/Experience

• 1 to 2 years of similar experience
• School leavers and university graduates are welcome to apply (For internship roles)

Other Benefits

• Fun, young and engaging environment
• Work with like-minded people
• Work in a growing fun startup
• Company retreats, outings, and tours
• Flexible leave arrangements
• Employee discounts on products

www.wasi.lk