Call Center Executive

About the company

Snow Soft (Pvt) Ltd is a reputed software company in Sri Lanka, providing customized software solutions for hospitals, laboratories, supermarkets, and more. We are expanding our team and looking for enthusiastic individuals to join our call center.

Responsibilities

• Respond to customer inquiries and provide support over the phone.
• Assist customers with software-related issues and provide basic troubleshooting.
• Guide customers on software features, updates, and system usage.
• Build and maintain strong customer relationships.
• Excellent presentation, negotiation, and persuasive communication skills.
• Good understanding of market research and customer needs.
• Ability to identify business opportunities and build client relationships.
• Support brand-building activities and contribute to market expansion.

Requirements

• Male and female candidates aged between 20 – 28 years.
• Must reside within one hour’s distance from Ja Ela.
• Strong communication and interpersonal skills.
• Pleasant telephone manner and customer-focused attitude.
• Self-motivated, target-oriented, and willing to travel for client meetings.
• Previous work experience is a plus.
• Candidates with relevant qualifications are encouraged to apply.

When applying

Send us your CV.