Executive — Call Center

Responsibilities

• Handle all incoming/outgoing calls related to life/health inquiries
• Follow up on customer calls whenever necessary & respond to emails
• Manage and resolve customer complaints
• Maintain positive relationships with clients and coordinate with other departments all the time

Qualifications

• Successfully completed G.C.E. Advanced Level
• Excellent communication skills in English/Sinhala are a must ( spoken & written )
• Communication skills in the Tamil language will be an added advantage
• Excellent computer literacy ( Word, Excel, PowerPoint)
• More than 2 years of experience in a call center in a reputed organization will be added advantage
• Willingness and ability to work on a shift basis including weekends as well