Reservation agent

We are seeking a detail-oriented and guest-focused reservation agent to manage all aspects of the hotel’s reservation process for our 9-chalet (18-room plus one suite) surf hotel. The role is responsible for handling guest inquiries, processing bookings, maintaining accurate reservation records, and ensuring a seamless booking experience from the first point of contact through to arrival. The successful candidate will play a key role in maximizing room occupancy and revenue while delivering exceptional customer service. The ideal candidate is organized, proactive, commercially aware, and possesses excellent communication skills with a passion for hospitality and guest satisfaction.

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Key responsibilities

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2. Handle all reservation requests, modifications, and cancellations via phone, email, and online channels.
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4. Assist guests with room reservations and provide accurate information on room types, rates, and hotel facilities.
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6. Verify room availability and process bookings efficiently.
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8. Explain reservation policies, payment procedures, and cancellation terms to guests.
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10. Respond promptly and professionally to guest inquiries.
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12. Maintain accurate reservation records in the hotel reservation system.
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14. Coordinate with front office and other departments to ensure smooth guest experiences.
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16. Prepare reservation-related reports and maintain accurate records.
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Requirements

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2. Diploma, certificate, or equivalent qualification in hospitality management, tourism management, hotel management, business administration, or a related field.
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4. Minimum 3-4 years of experience in reservations, front office, guest services, or a similar hospitality role.
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6. Strong English communication skills (additional languages are an advantage)
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8. Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
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10. Experience working with Property Management Systems (PMS) and online booking platforms is an advantage.
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12. Positive attitude, attention to detail, and customer-focused approach.
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What we offer

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2. Competitive salary
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4. Professional, growth-focused work environment
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6. Exposure to senior leadership and strategic operations
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When applying

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Please email your CV with the subject line “Reservation agent”