Naturalist | Receptionist | Room Reservation Agent

Sri Lanka’s first heritage grand hotel, blending 135 years of colonial charm with modern luxury, featuring 154 rooms, luxury suites, 10 dining outlets, and exclusive facilities in the scenic hill country.

Naturalist

1. A qualification in environmental studies, zoology, botany, or a related field
2. Proven experience as a naturalist, environmental educator, or in a similar role
3. Strong knowledge of Sri Lanka’s biodiversity, particularly in the Nuwara Eliya region
4. Excellent communication and interpersonal skills
5. Passion for conservation, adventures, and environmental sustainability
6. Fluency in English; additional language proficiency is a significant advantage

Receptionist

1. Opera PMS experience
2. Night audit and payment handling
3. Ability to manage guest requests efficiently
4. Excellent communication skills in English (additional foreign languages will be an added advantage)
5. A warm, professional, and guest-focused personality with exceptional interpersonal skills
6. Strong customer service and problem-solving abilities
7. A diploma or certificate in hospitality management, tourism, or a related field is an advantage

Room reservation agent

1. Handle room reservations via phone, email, and online platforms
2. Ensure accurate data entry and update of bookings in the system (Opera PMS knowledge preferred)
3. Provide detailed information about room categories, rates, and hotel facilities
4. Coordinate with front office, housekeeping, and sales teams to ensure smooth operations
5. Manage amendments, cancellations, and special requests efficiently
6. Maintain high standards of customer service and communication
7. Monitor availability and maximize room revenue opportunities

Welcome ambassador

1. Excellent communication and public relations skills
2. Guest request handling
3. Presentable and professional appearance

When applying

Apply with confidence if you’re a suitable candidate. Send your application with two non-related referees.