Manager – AR Collections (Allergy)
As we scale, we are looking for a Manager – AR Collections (Allergy) to take ownership of our collections operations—driving team performance, strengthening client relationships, and improving cash flow through effective accounts receivable management.
This role is ideal for someone ready to lead AR collections operations while maintaining strong oversight of team performance, client requirements, and collection targets.
Responsibilities
- Lead, mentor, and develop a high-performing AR collections team to achieve operational and business objectives.
- Drive collection performance by ensuring productivity, turnaround time (TAT), quality, and client SLA targets are consistently met.
- Monitor portfolio performance, analyze operational metrics, and implement process improvements to enhance efficiency and service delivery.
- Build and maintain strong client relationships by ensuring timely communication, issue resolution, and high levels of client satisfaction.
- Prepare and present operational reports, management information (MI), and performance updates to stakeholders and clients.
- Oversee workforce planning, resource allocation, recruitment, onboarding, and employee performance management in collaboration with HR.
- Promote continuous learning by identifying training needs and supporting coaching and knowledge-sharing initiatives.
- Ensure compliance with organizational policies, standard operating procedures (SOPs), HIPAA, ISO, and other regulatory and quality standards.
- Foster a positive, collaborative, and high-performance culture aligned with the organization’s credo values.
- Support information security (ISMS), business continuity (BCMS), privacy information management (PIMS), and quality management system (QMS) initiatives.
Requirements
We are looking for an AR collections leader who can think strategically, lead teams with accountability, and use data to improve collection performance. The ideal candidate should be comfortable working with senior stakeholders, challenging existing processes, and driving proactive improvements across the allergy portfolio.
- Bachelor’s degree or HND from a recognized university.
- Minimum of 10+ years of experience in revenue cycle management (RCM), with at least 4 years in a people management role.
- 2–3 years of hands-on experience in allergy billing is mandatory.
- Strong knowledge of accounts receivable (AR), collections, and the end-to-end RCM process.
- Hands-on experience with AMD and IMS systems is required.
- Proven ability to lead, coach, and develop high-performing teams while driving operational excellence.
- Strong understanding of key operational metrics, including turnaround time (TAT), collection performance, productivity, quality, and client SLAs.
- Sound knowledge of HIPAA, ISO, and other applicable compliance standards.
- Excellent communication, stakeholder management, analytical, problem-solving, and decision-making skills.
- Proficient in Microsoft Office applications, particularly Microsoft Excel and reporting tools.
- Ability to manage multiple priorities and perform effectively in a fast-paced, target-driven environment.
About the company
The company is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with delivery operations spanning Sri Lanka, India and the Philippines.
You will join a fast-growing, multi-geography organisation where you will have the opportunity to make a meaningful impact, contribute to our continued growth, and help shape how we work. We operate a hybrid model with a minimum of 3 days a week in our Colombo office, balancing in-person collaboration with flexibility.
When applying
Apply via www.healthreconnconnect.com/careers/ by selecting the relevant vacancy and clicking Apply Now.
Applications without a CV will not be considered.
Please review the workweek, shift details, and other job requirements carefully before applying.
Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.