Customer Service Executive

About the job

LankaPropertyWeb.com is Sri Lanka’s largest online property portal and we’re currently going through a large expansion and looking for a bright and enthusiastic person to be part of our vibrant team and help take us forward in our successful journey.

We have a start-up ethos, but professional in what we do in a friendly working environment. This would be an ideal opportunity for someone looking to accelerate their career growth with numerous promotions and positions becoming available in the near future in this fast growing company.

Responsibilities

• The job will be a customer service based full-time permanent job
• Handle incoming phone, email and chat inquiries and assist customers with their inquiries
• Make outbound calls to customers regarding their inquiries
• Promptly respond to customer inquiries and assist them until satisfactory completion
• Manage and process existing inquiries
• Respond to messages on social media
• Maintain customer CRM and incoming inquiries process

Qualifications

• You will need to have a min. 1 year of experience working in a customer service or sales role
• You should be a very process driven person with good follow-up skills
• Experience in a banking environment will be an advantage
• Excellent customer service skills
• Ability to work independently without any supervision
• Good English and Sinhala communication skills (written and spoken). Ability to speak all 3 languages will be an advantage
• You should be an enthusiastic individual who epitomizes our ‘can do’ attitude for getting the work done
• Be a team player and work as a team for the success of the company
• A/L qualified

This job will be based at our Colpetty office. Can start immediately.