Guest Relations Executive

Mandaram Eco Resort, a luxury eco-retreat nestled in the misty mountains of Mandaram Nuwara, is looking for a dynamic and service-oriented guest relation executive to join our team.

Key responsibilities

• Welcome and assist guests with warmth and professionalism.
• Manage guest check-in and check-out procedures.
• Provide detailed information about resort facilities, activities, and local attractions.
• Handle guest inquiries, special requests, and feedback promptly.
• Coordinate with housekeeping, kitchen, activities, and transport teams.
• Ensure exceptional guest satisfaction throughout their stay.

Requirements

• Previous experience in hospitality or customer service (hotel experience preferred).
• Excellent communication skills in English (additional languages are an advantage).
• Pleasant personality with strong interpersonal skills.
• Ability to work flexible hours including weekends and holidays.
• Good problem-solving and multitasking abilities.
• Basic computer literacy.

When applying

Send your CV with a recent photograph. Subject line: Application for guest relation executive.