Front Office Supervisor | Receptionist

About the company

Anarva, located in the vibrant coastal town of Mount Lavinia, is a modern 4-star hotel offering a tranquil escape within close reach of Colombo. Known for its distinctive blend of contemporary elegance and warm Sri Lankan hospitality, Anarva provides a sophisticated setting for leisure and business travelers alike.

Front Office Supervisor

We are looking for a dynamic and customer-focused Front Office Supervisor to join our hotel team.

Key responsibilities

• Supervise and coordinate the day-to-day operations of the Front Office, ensuring efficient and professional guest service.
• Oversee smooth check-in and check-out procedures, including accurate reservation and booking management.
• Handle guest inquiries, requests, and complaints professionally, ensuring a high level of guest satisfaction.
• Monitor and manage room reservations, including OTA bookings and reservation systems.
• Supervise and guide Front Office staff to maintain service standards and effective operational performance.
• Coordinate with Housekeeping and other departments to ensure seamless guest services and smooth hotel operations.
• Maintain accurate records and ensure proper handling of cash, payments, and Front Office transactions.

Requirements

• Minimum 2 years of relevant experience, preferably in a star-class hotel.
• Strong knowledge of Front Office operations, reservation procedures, and hotel systems.
• Experience with OTA platforms and reservation management will be an added advantage.
• Excellent communication, interpersonal, problem-solving, and customer service skills.
• Positive attitude with the ability to handle guests and operational matters professionally.
• Strong team-management skills with the ability to work effectively with colleagues across departments.

Receptionist

Key responsibilities

• Welcome guests and efficiently handle check-in, check-out, reservations, inquiries, and complaints.
• Manage telephone calls, guest correspondence, payments, billing, and front-office records.
• Coordinate with Housekeeping, F&B, and other departments to ensure smooth guest service.
• Ensure the reception area is maintained in a clean, organized, and presentable condition.
• Provide information on hotel facilities, services, and local attractions.

Requirements

• Minimum 06 months’ experience in a hotel/front-office environment and star-class hotel experience will be an added advantage.
• Good communication and interpersonal skills with a strong command of English.
• Basic computer literacy and familiarity with hotel systems.
• Pleasant personality, customer-focused attitude, and professional grooming.
• Willingness to work shifts, weekends, and public holidays.

When applying

Forward your CV with a recent passport size photograph, including 02 work related referees within 07 days of this advertisement quoting the reference No. S/HR/ 464