Product Manager – | Channel Planning & Control

You will be responsible to understand stakeholder requirements and develop functional solutions thus meeting the entire scope of requirements with end-to-end ownership of the solution. You are also required to liaise with multiple products, solutions, and vendor teams to achieve a working and acceptable solution for every project – change or new development.

The Job

  • Lead a team of Business analysts and foster best practices within the BA practice, and lead a development team and ensure the product of the team is in alignment with the stakeholder requirements by having Internal Acceptance Criteria established
  • Conduct feasibility of the requirements interims of Organizational Vision, Time, Cost and Quality and to understand team dynamics and capability to produce and meet the requirement
  • Continuously strive to improve on existing processes to ensure that efficiency and usability are at their peak
  • Always strive to ensure requirements are aligned to organizational vision and goals and objectives (Customer Experience, Future today, etc)
  • Ensure documentation is at its optimal level within the guidelines of the established BA practice and that the documents are constantly updated based on the frequent changes
  • Be in touch with industry trends and dynamics of the telco industry’s BSS and OSS stack along with customer engagement. Conduct research and to contribute towards the continuous improvement of existing systems
  • Engage customers to understand requirements and manage expectations ensuring requirements are addressed whilst being aligned to organizational vision
  • Take technical product ownership of products done by the CRM team on Digitization
  • Map all user requirements to a usable solution that is acceptable by all stakeholders and within the sanity of the eco-system
  • Be the Subject matter expert for the systems in purview be the SPOC for all systems and solutions in the purview
  • Holding the responsibility of technical architecture and project delivery of Web Portal, Dialog Omni channel implementation, Dialog self-care common backend implementation, Product catalog, and eligibility Engine
  • Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment

The Person

  • Minimum 5-6 Years’ experience in a similar capacity
  • Professional certificate in IT
  • Excellent communication and presentation skills
  • Excellent writing and reporting, analyzing, and researching skill

Company: Dialog Axiata PLC
Company email: [email protected]
Job Location: Colombo
Job Category: IT-Software
Job Type: Full Time

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