Customer service & virtual switchboard team lead

Lead the Customer Service & Virtual Switchboard operations. Looking for an experienced, customer-focused professional who can manage inbound calls, lead a team, and ensure an exceptional customer experience.

What you’ll do

• Lead the Customer Service & Virtual Switchboard team.
• Ensure professional handling of all inbound customer calls.
• Manage escalations and maintain high customer satisfaction.
• Monitor team performance and service levels.
• Prepare operational reports and support continuous improvement.

Key requirements

• Minimum 5 years’ experience in customer service or contact centre operations.
• At least 2 years’ experience in a team lead or supervisory role.
• Experience managing virtual/cloud-based switchboard systems is essential.
• Strong customer service, leadership, and problem-solving skills.
• Proficient in Microsoft Excel and reporting.

Working hours

• Shift starts at 3:00 AM.
• Extended working hours may be required.
• Overtime will be provided accordingly.

When applying

Please apply only if you can commit to the required shift hours. No transport is provided — applicants must arrange their own transportation.