Customer service officer

About the company

Finota global logistics is a trusted leader in freight forwarding and logistics, providing seamless, end-to-end global supply chain solutions. We are now looking for passionate and experienced individuals to join our growing team in the following roles.

Responsibilities

1. Build strong client relationships by delivering excellent customer service.
2. Coordinate with carriers, suppliers, and internal teams to ensure smooth cargo movement.
3. Serve as the primary contact for customers, providing timely updates on shipments.
4. Handle customer inquiries, complaints, and service requests efficiently.

Experience

1. Beginner’s or minimum 1 year of proven experience in freight forwarding and logistics sector.
2. Strong industry knowledge with the ability to offer effective logistics solutions.
3. Excellent communication and interpersonal skills.
4. Good knowledge of international shipping processes (air & sea freight preferred).