Customer Care Officer

House of Fashions, South Asia’s largest department store is looking for smart and dynamic individuals to fill the below position.

Main duties and responsibilities

• Welcome customers in a warm and friendly manner.
• Knows all essential aspects of our business operations.
• Monitors lobby and work area determine customer flow.
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
• Facilitates correspondence with customers and head office operation.
• Answer phone calls courteously.
• Coordinate appointments.
• Direct visitors to related office staff.

Qualification & experience

• Experience: 01 year in similar field.
• GCE O/L with good computer skills.
• Good interpersonal skills and pleasant personality. Fluency in English, Sinhala and Tamil is an additional advantage.
• Should pose a pleasing personality.
• Personable and outgoing when dealing with guests.
• Excellent telephone etiquette and PR skills.
• Excellent customer service skills.
• Ability to maintain calm, polite, and patient in stressful situations.
• Organized and detail-oriented.
• Ability to connect with customers and consistently give them a positive customer experience.
• Age range: 22 – 35 years.

Benefits

Selected candidates will be entitled to an attractive remuneration package with annual bonuses, and a host of other benefits.

When applying

To apply please send your CV to the following e-mail, indicating the post you have applied in the subject line.