Customer Service Executive

Coho is a dessert delivery startup, We deliver happiness with delicious, freshly made, custom-packed treats islandwide. With 1,600+ 5-Star reviews on UberEats, Facebook, and Goog e in under a year, we’re Sri Lanka’s fastest-growing food startup.

The job

• Maintain a quick response rate for customer inquiries coming in via chat and phone calls.
• Processing and fulfilling online orders.
• Work together with the team to deliver a seamless customer experience.
• Coordinate with fulfillment partners for seamless delivery operations.

The qualifications

• Experience with direct-to-consumer customer support.
• Applicant needs to be an exceptional communicator in English AND Sinhala OR Tamil.
• Strong sense of time management and ability to handle pressure & multitask.
• Passionate about helping others.
• Loves to take on new challenges and is open to doing whatever is needed for the team.

Expectations

• Roughly 50 hours per week. Eight days off per month. Flexible scheduling.
• Will be required to commute to and from work.
• Offering competitive salary package

www.coho.lk