Call centre operator (outsourced)

Duties & responsibilities

1. Handle inbound and outbound customer calls professionally.
2. Respond to inquiries on insurance products, policies, claims, and services.
3. Record customer requests and complaints accurately in the system.
4. Follow up on customer issues to ensure timely resolution.
5. Coordinate with internal teams to deliver excellent customer service.
6. Meet service quality and performance KPIs while adhering to company standards and regulatory requirements.

What we’re looking for

1. Minimum G.C.E. Advanced Level (A/L) qualification.
2. Previous call centre or customer service experience is an advantage.
3. Fresh school leavers and candidates with strong communication skills are encouraged to apply.
4. Excellent communication skills in Sinhala and/or Tamil (English will be an added advantage).
5. Good listening, problem-solving, and computer skills.
6. Positive attitude with a strong customer service mindset.
7. Ability to work under pressure and manage multiple customer interactions.
8. Age below 30 years preferred.

About the company

Backed by decades of industry expertise and the country’s most experienced insurance sector technical knowledge base. Join a team of highly qualified and most experienced professionals in the country to experience unparalleled opportunities for career growth and personal development opportunities within a performance-driven culture.

When applying

If you meet the above qualifications and experience, please email your CV along with the names of two non-related referees to [email protected] within 7 days of this advertisement. Kindly mention the post applied for in the subject line of your email.