Call Centre Agent – Remote (Sri Lanka)

The role

You will be on the phone with Canadian customers every day. Inbound calls, outbound calls, follow-ups, and bookings. You are the first voice a customer hears. This role is built on two things above everything else: exceptional English fluency and technology fluency.

Responsibilities

1. Handle inbound and outbound calls with Canadian customers professionally and confidently.
2. Book appointments, follow up on inquiries, and manage customer communications.
3. Navigate business software to log calls, update records, and track interactions.
4. Communicate via phone, email, and chat with a consistent professional tone.

Requirements

English fluency — this is the number one requirement

You speak English fluently with minimal accent. You hold natural, confident conversations with Canadian customers without losing clarity or composure. You stay fluent even when conversations get difficult or technical. Your tone is warm, professional, and easy to listen to. This will be assessed thoroughly during hiring.

Technology fluency

Comfortable using web applications, computer systems, and communication tools. You pick up new software quickly and navigate systems without hesitation or hand-holding.

Qualifications

1. Fluent English, minimal accent, strong conversational confidence.
2. Comfortable in difficult conversations while maintaining clarity.
3. High speed internet, quiet workspace, strong laptop, quality headset.
4. Ability to work 7:30 PM to 4:30 AM SLST, six days a week.
5. Prior call centre or phone based experience is a strong asset.

Benefits

1. LKR 90,000 to 140,000/month based on experience and English fluency.
2. Full training on all systems and workflows before you start.
3. Local Sri Lanka based team member as your direct manager.
4. Permanent, full-time, 100% remote with a growing Canadian company.

About the company

Comfort Union is a Canadian home services company based in Calgary, Canada. We are a small, close-knit family business specializing in heating, cooling, and plumbing. We are growing and hiring remote talent in Sri Lanka to be the voice of our company.

When applying

No formal cover letter needed. Send a short audio or video message to our WhatsApp. It does not need to be structured or formal. Just introduce yourself and answer these three questions in your own words:

1. Are you currently working? If so, where?
2. If not, what are you looking for?
3. Are you comfortable working night shift, six days a week?

We just want to hear your voice and tone. Broken sentences are fine. Just be yourself.