Call Center Representative

Softlogic BPO is the centralized call center for the Softlogic group of companies with the backing of its parent company Softlogic Holdings has built a strong presence in the market and is a leader in a range of high-growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.

Mandatory Requirements

• Previous Call Center experience (preferably in a fast-food chain restaurant)
• The candidate should be residing in Colombo
• Ability to speak in Sinhala and English (Tamil would be an advantage)
• Experienced in handling MS Office packages (Excel/ Word)
• Work on a shift basis from 11.00 a.m. to 11.00 p.m.
• Having a personal computer would be an added advantage (for the purpose of flexible shift arrangements)

The Job Role

• Go the extra mile to exceed customer expectations.
• Handle customer inquiries and complaints.
• Provide necessary solutions in order to sustain customer loyalty.
• Actively listen to and solve the problems of customers.

Softlogic BPO Services (Pvt) Ltd.
No. 268, Nawala Road,
Sri Jayawardenapura Kotte
Web: www.softlogic.lk