Call Center Executive

We are looking for a customer-focused and well-organized call center executive to join our team. The successful candidate will be responsible for handling customer calls, responding to inquiries, providing accurate information about our products and services, resolving customer issues, recording call details, and ensuring a high level of customer satisfaction while maintaining proper customer records and documentation.

Key responsibilities

• Answering customer calls and providing assistance.
• Resolving customer issues, complaints, and inquiries.
• Recording customer information and call details.
• Acquiring and maintaining product knowledge.
• Following call scripts and guidelines.
• Ensuring call quality and customer satisfaction.
• Handling multiple tasks simultaneously.
• Continuous learning and self-improvement.
• Collaborating with team members and other departments.
• Adapting to changes in policies and procedures.

Requirements

• IT diploma.
• Prior experience in a call center or customer service environment is preferred.
• Good communication skills in Sinhala. English and Tamil will be an added advantage.
• Ability to multitask and work well under pressure.
• Strong problem-solving skills and ability to think on your feet.
• Ability to work in a fast-paced environment.

About the company

Pioneers in the fields of banking consumer electronics, telecommunication, and industrial equipment in Sri Lanka.

When applying

Please indicate the post applied for in the subject line of your email.