Executive – Reservation Sales

About the company

Embark on an adventure filled with new experiences as we endeavour to deliver service par excellence. We are a group of like-minded people with a passion for perfection and a stimulus to accentuate our services beyond expectations. We aspire to share the hidden wonders of our paradise isle in unique tailor-made experiences through coordinated teamwork built on trust and a strong work ethic that encompasses the hospitable service culture and breath-taking locations that uniquely demarcate Mosvold Boutique Hotels.

We are seeking a dynamic and results-driven reservations & sales executive to lead reservations and optimize sales performance through online travel agents (OTAs) and direct channels. This role is ideal for a passionate hospitality professional with strong expertise in luxury travel, online platforms, and high-end guest expectations.

Responsibilities

1. Ensure all reservations SOPs and addendums are followed to maintain the higher standards / quality of brand.
2. Be responsible for the sales hotline and handle guests sales & reservation inquiries efficiently whilst delivering a personalized service.
3. Oversee check-in and check-out procedures, including reservations and financial transactions.
4. Maximize revenue by converting incoming inquiries whilst recognizing business prospects and opportunities to upsell hotel services.
5. Liaise with hotel management and customers to coordinate corporate events and create and maintain professional relationships.
6. Liaise with all departments to ensure the best service is provided to the customers.
7. Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
8. Accountable to monitor and arrange the excursions, transport and tours based on guest’s requirement subject to the approval of authorized officers.
9. Ensuring seamless flow of communications between and the hotel departments to ensure a satisfied stay for guests.
10. Ensure a smooth and efficient running of the business.
11. Deal with overseas agents/clients and meet their expectations.
12. Preparation and costing of tour products and packages.
13. Cultivate relationships with guests and travel agents to enhance loyalty and repeat bookings.

Requirements & qualifications

1. Male/female in the age group of 25–30.
2. A versatile individual who can perform with minimum supervision.
3. A’ level qualified with excellent command of both, English (written and oral).
4. 4 to 5 years’ experience in the hospitality industry is compulsory.
5. Knowledge of a foreign language will be a distinct advantage.
6. Knowledge in Microsoft Office and high computer literacy skills are compulsory.
7. Strong communication and customer service skills, with an eye for detail.

When applying

A detailed CV along with a passport size photograph and contact details of two non-related referees should reach [email protected] stating the position applied in the subject line of the e-mail or by post.