Customer Care Manager | Senior Customer Care Officer

Customer care manager

We are seeking a high-caliber customer care manager to oversee our patient relations department and drive service excellence across our facility.

Requirements

1. More than 3 years of experience in front desk operations, office administration, or facilities coordination.
2. Strong communication skills in English and Sinhala; proficiency in Tamil is an added advantage.
3. Proficient in MS Office applications (Word, Excel, PowerPoint).
4. Excellent interpersonal and multitasking abilities.
5. Detail-oriented with a proactive, go-getter attitude.

Senior customer care officer

As a premier healthcare provider committed to clinical excellence and patient centric service, Asia Hospital HL (Pvt) Ltd is entering an exciting phase of growth. We are seeking experienced professionals to join our frontline team. If you are a service expert who thrives in a high standard environment and possesses the maturity to handle complex patient interactions with grace, we invite you to build your future with us.

Requirements

1. Minimum 3-5 years experience in customer service (healthcare or hospitality preferred).
2. Proven ability to handle complex billing and cash management with high accuracy.
3. Excellent communication skills with professional fluency in English and Sinhala.
4. Strong problem solving skills and the ability to manage service recovery independently.
5. Ability to work on a roster basis.

Benefits

1. Attractive remuneration packages.
2. A supportive, professional work environment with clear opportunities for career advancement.

When applying

Send your CV to us.