Group Client Manager

Konnect BPO Technologies (Pvt) Ltd is a leading and rapidly developing company in Sri Lanka, The organization offers uninterrupted high—end services and intense outsourcing solutions to its valued clients to achieve their goals and survive in the highly competitive business world

Key Responsibilities

• A dedicated and enthusiastic team player
• Ensuring smooth ties between operation, sales, and customer
• Explore opportunities for expansion in order to boost the profitability of a project
• Put new ideas and best business practices in place, and then push these efforts forward
• The progress of a project or projects should be led, managed, reviewed, and evaluated
• Handle escalated consumer inquiries and complaints directly and proactively.
• Oversight of outbound activities and processes and derivation and implementation of improved approaches
• Cooperation with the customer support team and provision of advice on sales-related issues
• Creation of plans and schedules in order to accomplish objectives
• Setting week19 and monthly sales targets
• Training junior telesales staff
• Monitoring the performance of the sales team

Skills & Qualifications

• Minimum 4-5 years of management experience
• Should have handled at least a team of 50 including TL’s
• Management degree preferred
• Hands-on experience on outbound calls and Telesales
• Proficient in MS Office
• Self-motivated and able to work with minimal supervision
• Strong communication, presentation, and Analytical skills