Head of Operations | Operations Manager

Job summary

The operations manager is responsible for overseeing and optimizing all operational aspects of the mall to ensure efficient and profitable functioning. This role plays a crucial part in achieving customer satisfaction and meeting organizational goals.

Key responsibilities

• Store operations:
  • Oversee day-to-day store operations, including opening and closing procedures, cashier functions, and customer service.
  • Ensure that the store is well-maintained, clean, and organized for an excellent shopping experience.
• Inventory management:
  • Manage inventory control processes, including ordering, receiving, stocking, and cycle counts.
  • Ensure accurate stock levels, minimize stock outs, and address overstock issues.
• Staff management:
  • Recruit, train, and manage store staff, including sales associates, cashiers, and stock clerks.
  • Schedule and assign tasks to optimize staffing levels and maintain excellent customer service.
• Visual merchandising:
  • Collaborate with the visual merchandising team to create displays and layouts that drive sales.
  • Ensure that the store is well-presented and conforms to the company’s visual standards.
• Customer service:
  • Promote a high standard of customer service to create a positive shopping experience.
  • Address customer inquiries, complaints, and issues in a professional and timely manner.
• Sales and revenue growth:
  • Develop strategies to increase store sales, upselling, and cross-selling opportunities.
  • Set and achieve sales targets, monitor performance, and take corrective actions as needed.
• Budget management:
  • Develop and manage the store budget, including labor costs, inventory expenses, and operational costs.
  • Identify cost-saving opportunities and work to optimize resource allocation.
• Reporting and documentation:
  • Maintain accurate records of sales, inventory, and operational data.
  • Generate reports on key performance indicators (KPIs) and present findings to management.

Qualifications

• Bachelor’s degree in business, retail management, or a related field (preferred).
• Proven experience in retail operations management.
• Strong leadership and team management skills.
• Excellent knowledge of retail operations and merchandising.
• Proficiency in inventory management software and Microsoft Office applications.
• Problem solving ability.
• Experience in fashion retail management minimum 02 to 03 years.

Benefits

• Attractive remuneration package with annual bonuses.
• A host of other benefits.

When applying

To apply please send your CV to the following e-mail, indicating the post you have applied in the subject line.