Operation Officer

Gift Management Asia Pte. Ltd. (Gift) is the leading provider of loyalty management solutions with offices in more than 50 countries, with offices in New York, London, Singapore, Wuhan, Nairobi, Dubai, Jakarta, Mumbai, Colombo, Doha, and Dhaka. We are proud to announce Gift has successfully raised a $50m investment from Apis Growth Fund II, a private equity fund managed by Apis Partners LLP (Read More). With this new funding, we plan to continually achieve ground-breaking success in our innovative & disruptive loyalty technology. We are expanding our resources and are looking to hire talented and passionate people who are ready to be a part of an acceleratingly succeeding global company in the Loyalty & Rewards Industry. 

We are looking for Operation Officer for Gift Management International, to be based in the Gift Sri Lanka office. He/she will administer the loyalty system to ensure its smooth running and integrity of configuration and management across Giift Marketplace. 

Responsibilities: 

• Daily reconciliation of the transaction is done through Gift platforms
• Working closely with Finance team for merchant margins and recon
• Following up with suppliers on a daily basis to coordinate commission payments
• Accountable for system and customer rewards execution as well as daily operations 
• Set up and manage program partners
• Manage ticketing system and work on the tickets received
• Fulfill requests and answer enquires from Gift worldwide
• Administer program changes as they relate to the system configuration
• To write and maintain documentation on the loyalty systems operation and ensure they are kept up to date with changes
• Execute data extracts and campaigns that require system work
• Manage other member communication processes generated by the system through multiple channels
• Monitor performance and all system processes such as reporting and file management

The suitable candidate should possess the following skills and experience.
Skills and Experience:  

• Bachelor’s degree/Diploma  
• One to two years of related work experience  
• Good communication skills as the job involve interaction with other Gift entities 
• HTML/CSS skills 
• Analytical skills  
• Very good knowledge of MS Office and MS Excel applications