Executive – Help Desk Operation (Facilities Management)

Candidate role

This position acts as a liaison for customer relationship management and assisting towards the satisfaction of both customers and tenants of the World Trade Center.

• Answer incoming calls and emails from tenants regarding facility management concerns, service requests, and maintenance issues.
• Record and track all service requests in the facility management system, ensuring accurate documentation.
• Liaise with technical and housekeeping teams to ensure prompt response to tenant service requests.
• Maintain a record of all emergency contacts and service providers’ details for quick response.
• Ensure smooth operation of the help desk by keeping systems updated and organized.

Candidate profile

• Bachelor’s degree or diploma in business administration, facilities management, or a related field.
• Minimum 2 years of experience in customer service, front desk, or help desk role, preferably in facility management or property management.
• Proficiency in MS Office (Excel, Word, Outlook) and experience with facility management software.
• Knowledge of basic facility management and maintenance processes is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach.
• Flexibility to work on weekends, mercantile holidays and night shifts.

Benefits

The successful candidate will be offered an attractive remuneration package.

About the company

Overseas Realty (Ceylon) PLC (ORCL) is a flagship Board of Investment-approved company engaged in property investment, development, and management. The company is listed on the Colombo Stock Exchange and is recognised as one of the country’s premier real estate developers.

The company is the owner, developer, and manager of the iconic World Trade Center, Colombo, and Havelock City, an integrated mixed-use development.

When applying

If you are confident of your capabilities and looking forward to a challenging and promising career, please forward your comprehensive resume with a recent photograph along with the names and contact details of two non-related referees to the address below within 10 days of this advertisement.

You are requested to mention the position applied for, on the top left corner of the envelope or in the subject line of the email.