Chief Operating Officer

Responsibilities

• Provide leadership and operational direction to employees aligned with the company’s business plans and strategic direction
• Work with the executive team in growing and developing industry-leading practices, procedures, standards, and ways of working.
• Collaborate with CEO and CFO in achieving financial results in terms of profitability, sales, and cash flow
• Own company’s daily operations in terms of delivery, quality, and stability
• Set aspirational operational targets for all levels of operations in terms of delivery and quality, and ensure continuous improvement of operational excellence
• Establish effective and efficient measurement approaches to gauge the efficiency and effectiveness of all the operational processes
• Establish consistency of existing ways of working and introduce new practices to drive results across all the divisions.
• Ensure operational management reporting is timely, decision-making friendly, and accurate
• Ensure robust operational forecasts, budgets, and resource planning practices are in place and operational.
• Ensure the daily well-being of employees at all levels from the point of view of motivation, satisfaction, growth, and work-life balance.
• Own operational results while holding the leaders at all operational levels accountable to achieve overall operational goals.
• Ensure operational decisions and management operations are done based on metrics and data while creating a culture of data-driven operations management
• Manage and improve relationships with clients and vendors.

Requirements and skills

• Proven experience and results in operational leadership
• Being able to integrate functions such as HR, Finance, marketing, etc.
• Demonstrated results in driving operational excellence and continuous improvement
• Being able to motivate while holding the operations organization accountable to achieve set goals
• Data-driven and structured problem-solving skills
• Strong belief and action in performance coaching and management by being on the ground.
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus