Reservation & Sales Manager

Duties and Responsibilities

• Supervising and supporting the team with the aim of achieving optimal satisfaction and consistent service levels
• Resolved difficult issues/problems pertaining to travel on daily basis whilst trying to ensure no additional costs were met for both the company & client
• Plan and implement an annual marketing plan, and regularly update the management team on the progress to achieving the sales targets
• Organization and coordination of all promotional activities
• Keep the department updated with relevant changes in the industry and airline products and services
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
• Liaise with the Finance department for updating data in the system

Requirements

• Bachelor’s degree in sales & marketing with full or part qualification in IATA
• Proven Experience minimum 5 years in planning and implementing sales strategies in Travel Industry
• Knowledge of traditional and digital marketing, content marketing, and social media marketing
• Proficiency in full Microsoft Office suite, especially with Excel and PowerPoint
• Age limit 35 40 years
• Excellent knowledge of computer reservations systems (Amadeus/sabre)
• Experience managing and directing a sales team