Travel desk agent (full time)

Role overview

As a travel desk agent, you will be responsible for assisting guests with their travel needs, including planning, booking, and coordinating tours and transportation. You will play a key role in delivering seamless and memorable travel experiences while also contributing to revenue through effective upselling.

Key responsibilities

1. Handle guest inquiries related to travel, tours, and transportation
2. Create customized itineraries based on guest preferences
3. Coordinate and book tours, excursions, and transport services
4. Liaise with external suppliers to obtain quotations and confirm bookings
5. Upsell travel experiences and promote available packages
6. Ensure all travel arrangements are executed smoothly and efficiently
7. Maintain clear communication with guests throughout their journey

Requirements

1. Entry-level candidates welcome (customer service experience preferred)
2. Strong customer service and communication skills
3. Ability to confidently engage with guests and understand their needs
4. Basic knowledge of Microsoft Office tools
5. Ability to liaise professionally with suppliers
6. Creative skills (e.g., Canva) to design simple promotional materials are an advantage
7. Good judgment and problem-solving ability when handling guest inquiries
8. Multilingual skills are a plus

Ideal candidate

1. Outgoing and confident personality
2. Sales-oriented mindset with the ability to upsell experiences
3. Culturally aware and knowledgeable about travel experiences in Sri Lanka
4. Organized, proactive, and detail-oriented

What we offer

1. Competitive salary package
2. Commission on travel sales
3. Opportunities for career growth within the organization

When applying

Send your CV.