The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That’s where you’ll find SS&C, helping clients find opportunities in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description

SS&C Chorus is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to creatively solve clients’ challenges? Are you organized, analytical and quick to understand complex issues? If this sounds like you, please apply! The Customer Success Manager is responsible for nurturing our customers’ engagement with the ultimate focus on customer retention and growth.

Chorus is a new division of SS&C that focuses on Intelligent Automation. We optimize smart technology, such as machine learning, robotic process automation, and natural language processing to help our customers transform and manage their business processes at scale.

This person will be working remotely from an Eastern Time Zone location

Responsibilities

• Build long-term relationships with key customers in Eastern Time Zone and Europe
• Serve as customers’ trusted advisor and partner with sales, professional services, legal, finance, engineering, and other teams to advocate solutions.
• Develop and own customer success strategies, account plans, and best practices.
• Become proficient in our product and be able to perform setup tasks for customers.
• With a focus on growth and expansion, own the renewal process of key enterprise accounts.
• The primary point of contact for customer support.
• Run and provide performance reports to key clients on a quarterly and annual basis.

Qualifications

We’re looking for a standout CSM with the following skills

• College Degree or equivalent experience.
• 3-5 years of Enterprise Customer Success/Account Management/Customer Service or similar experience.
• Previous experience in a technology company, ideally SaaS.
• Ability to generate reports, analyze and present data to customers.
• Computer-savvy, including Excel.
• Comfortable in a startup setting is ideal.
• Ability to manage multiple customers simultaneously.
• Take initiative, be proactive, and be outcome-driven.
• Able to communicate both problems and solutions clearly, effectively, and kindly.
• Stellar problem-solving skills. Know how and when to collaborate and escalate to solve a problem.
• When things open up, the ability to travel 10% quarterly to meet clients.