Specialist – Service Quality

Are you passionate about service excellence and process improvement? Join our Service Quality team and play a key role in optimizing processes, systems, and service delivery across the organization. (1-year renewable contract)

Responsibilities

1. Manage Global Profile Administration (GPA) and user access
2. Drive process design, documentation, and improvements
3. Monitor KPIs and implement quality enhancements
4. Support customer implementations, UAT, and training
5. Facilitate change for new processes and applications

Requirements

1. Bachelor’s degree in Business, Management, Logistics, Supply Chain, or related field
2. Minimum 2 years of relevant experience
3. Strong communication, analytical, and problem-solving skills
4. Proficient in MS Excel, Word, Visio, PowerPoint, Power Automate, and Power BI

When applying

Deadline: June 10th 2026