Sales and Admin Support

Role purpose and how it contributes to the business

Rinstrum (Pvt) Ltd, located in Negombo, Sri Lanka, serves as the company’s global production hub and also provides engineering and sales support services to our sales and service hubs in Australia, the United States, and Germany. Global sales activities are directed by the group managing director based in Australia, together with sales managers and their teams located in Australia, Germany, and the USA. Primary sales activities and customer service within each region are handled by the respective regional sales hubs.

This sales and administration support role works with the sales hubs in Australia, Germany, and the USA to provide back-office support for their sales operations. The primary responsibilities include data entry and data management, sales order entry, invoicing, customer payment and credit management and general database maintenance using our CRM and ERP system (SYSPRO). This role assists Rinstrum in providing a more seamless experience for our customers by increasing the capacity of the sales teams in each hub. In addition, supporting local Sri Lankan sales through CRM and ERP administration helps maintain accurate customer data and enables more effective customer engagement.

The role also involves preparing marketing mail-outs using supplied content and generating regular distributor reports to ensure our dealer network is kept regularly informed about Rinstrum’s products, updates, and activities.

Skills, behaviours and knowledge required to do the job to an exceptional level

Technical

1. Ability to work in a computerized environment
2. Proficiency in Microsoft Excel, Microsoft Word and Power BI
3. Any experience of working with an ERP and CRM experience is preferred

Personal

1. Ability to communicate via phone, email and work with sales teams in Australia, Germany, and the USA.
2. BSc degree in related field (physical science, applied science, maths, statistics, etc) and strong written and verbal communication skills in English.
3. Passed advanced level examination in maths, science streams
4. Written German language skills will be an added advantage.
5. Ability to work in USA, Australia or German time zones when required.

Responsibility and measures of success

Sales order entry and invoicing in ERP for hubs and Sri Lanka

1. Daily monitor order email addresses and accurately enter orders (as required)
2. Issue order confirmation to customer and respond to any feedback
3. Daily generate accurate invoices for hubs (as required)
4. Data entry in ERP done in a timely consistent manner as required by hub managers

CRM maintenance and marketing mail outs

1. Assist in maintaining accurate customer data in CRM so sales teams can reliably contact customers and the email addresses can be used for mailouts.
2. Use CRM and mail service to do mail outs (using content as directed by marketing)

Distributor report generation and distribution

1. Distributor reports generated regularly (quarterly) for formatted and cross checked – for review by hub manager

Assist in co-ordinating marketing material supplied by Sri Lanka

1. Understand what marketing material is available for hubs and customers and assist in ordering and supply to hubs

Logistics support

1. Logistics and shipping support and coordination

When applying

Please email your CV.