Officer – Study Programmes

The selected candidate will be responsible for managing student inquiries, applications, CRM updates, payment follow-ups, enrolment coordination, student communication, and business development activities to support the growth and quality delivery of CIPM study programmes.

Key responsibilities

1. Promote CIPM study programmes and convert inquiries into enrolments through phone calls, WhatsApp, email, CRM, and digital platforms.
2. Process student applications, verify documents, follow up payments, and support enrolment completion.
3. Coordinate student onboarding, including orientation communication, LMS access, learner credentials, and timetable sharing.
4. Participate in promotional activities such as exhibitions, open days, webinars, and career guidance programmes.
5. Maintain CRM records, re-engage prospective students, and coordinate with internal teams to ensure smooth programme commencement and service standards.

What we’re looking for

1. Bachelor’s degree or professional qualification in Business Administration, Marketing, Management, or a related field.
2. Minimum 1 year of experience in admissions, sales, customer service, or programme coordination, preferably in the education sector.
3. Excellent communication skills in Sinhala and English; Tamil will be an added advantage.
4. Strong interpersonal, organisational, multitasking, and follow-up skills.
5. Good knowledge of MS Office, CRM systems, digital communication platforms, and record management.
6. Ability to work under pressure, meet targets, and support team success.

Why join CIPM?

1. Be part of a prestigious national institute shaping the HR profession in Sri Lanka.
2. Enjoy career growth in a leadership role within a respected professional education provider.
3. Collaborate with a committed team across four regional centres and multiple study hubs.
4. Benefit from international affiliations such as CIPD UK & CMI UK.

About the company

The Chartered Institute of Personnel Management Sri Lanka (CIPM) is the nation’s leader in Human Resource Management and a globally recognised professional body for HR education.

When applying

Remuneration for the above position is negotiated and will be commensurate with qualifications and experience. Interest applicants please forward your CV with the relevant contact information of two non-related referees. Please include the position applied for in the subject line of the e-mail or on the top hand corner of the envelope.