Customer Service Executive

A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.

FUNCTIONS AND RDSPONSIBILITY:

• Act as the central point of contact for customer queries and issues.
• Communicate with external customers on the status of the fleet and ensure issue resolution process is effectively executed.
• Communicate with the internal technical teams in order to complete the installation and inspections successfully.
• Ensure the daily system monitoring activities are carried out and the troubleshooting process is followed accordingly.
• Prepare manuals, supporting documents as required and carry out user training for customers.

COMPETENCIES AND QUALIFICATIONS:

• Excellent interpersonal skills
• Excellent communication skills
• Thrives in a team culture
• Hands on experience working with the internet and computers is a requirement.
• Previous experience working with software-based applications/ systems is an added advantage.
• Previous customer service experience is an added advantage.
• Minimum GCE Advance level with 1-2 years of working experience.
• Degree / Diploma in IT is an added advantage.

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