Manager – Learning & Development

Job Profile

  • Ensure the assigned business unit training is conducted with a process to measure effectiveness.
  • Develop/source the most suitable training interventions to enhance customer experience and sales competencies to ensure all front-line staff delivers quality service at all customer touchpoints.
  • Ensure all the identified skill gaps are bridged and closed.
  • Conduct banking certification programs to enhance skills and ensure a readily available talent pipeline of identified staff groups.
  • Design, Implement & execute professional & leadership competency development interventions including Manager Development & Executive Development Programs.
  • Periodical follow-up on training needs. Operate within the Learning & Development budget seeking cost efficiencies.

Special Skills

  • Effective/inspirational communicator with excellent written, spoken & negotiation skills.
  • Up-to-date knowledge of effective learning & development methods and delivery of same.
  • Familiarity with e-learning platforms and practices.
  • Good presentation & training skills. 
  • Wide knowledge of computer systems & conversant in MS Office applications. 
  • Effective problem-solving skills.

Experience & Qualifications

  • Minimum of 7 years experience with hands-on experience in Human Resource Development and Learning & Development.
  • Minimum of 3 years experience in a similar capacity.
  • A degree or a professional qualification in Learning & Development / Human Resources.
  • A license to conduct special programs and previous experience in the banking sector will be an added advantage

Company: Nation Trust Bank
Company email: [email protected]
Job Location: Colombo
Job Category: Banking and Insuarance
Job Type: Full Time

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