Manager – Learning & Development

Job Profile

• Ensure the assigned business unit training is conducted with a process to measure effectiveness.
• Develop/source the most suitable training interventions to enhance customer experience and sales competencies to ensure all front-line staff delivers quality service at all customer touchpoints.
• Ensure all the identified skill gaps are bridged and closed.
• Conduct banking certification programs to enhance skills and ensure a readily available talent pipeline of identified staff groups.
• Design, Implement & execute professional & leadership competency development interventions including Manager Development & Executive Development Programs.
• Periodical follow-up on training needs. Operate within the Learning & Development budget seeking cost efficiencies.

Special Skills

• Effective/inspirational communicator with excellent written, spoken & negotiation skills.
• Up-to-date knowledge of effective learning & development methods and delivery of same.
• Familiarity with e-learning platforms and practices.
• Good presentation & training skills. 
• Wide knowledge of computer systems & conversant in MS Office applications. 
• Effective problem-solving skills.

Experience & Qualifications

• Minimum of 7 years experience with hands-on experience in Human Resource Development and Learning & Development.
• Minimum of 3 years experience in a similar capacity.
• A degree or a professional qualification in Learning & Development / Human Resources.
• A license to conduct special programs and previous experience in the banking sector will be an added advantage