Product Coordinator

As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet

Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together as now more than ever, the world needs Intrepid people.

The Position

As a Product Coordinator with Intrepid, you will be providing administrative support to the global product team to assist in developing the highest quality trips. Working collaborating with internal and external teams you will ensure that sales and customer-facing information are comprehensive and always accurate.

Intrepid is a business that prides itself on always evolving and innovation, so your everyday responsibilities may change alongside the business, which will make way for plenty of professional and personal growth as together we will help shape Intrepid’s future.

Some of the things you’ll support are:

• Providing administrative support to the global product team including creating and maintaining products, reviewing trip notes, implementing of trip and hotel changes & more
• Updating online copy to ensure quality and accuracy for brand consistency
• Work in conjunction with the global product team to communicate with suppliers on issues such as pricing, operations, safety, and responsible travel.
• Assist the Product Executives in providing relevant and accurate customer-facing and internal product information for sales staff,
• Identifying and initiating process and system improvements for existing processes
• Create and maintain process documents and training manuals

This is a full-time position permanent position based in our Colombo office. We believe vaccines play a critical role in the safe return of travel. To ensure our workplaces are safe, we require proof of Covid-19 vaccination when you work from an Intrepid office, attend company events or travel on trips. For those who can’t provide proof of vaccination or a medical exemption, we may offer the option of remote work.

Some of the essentials you’ll have are:

• Experience working without direct supervision in a fast-paced, administrative position
• Minimum of 2-3 years experience in similar travel industry, or administrative role.
• Sales and/or customer service experience, preferably in the travel industry
• Experience working with a range of different booking and content management systems.
• Experience in training and supporting new and existing staff members.

You’ll have excellent English communication skills, you’ll excel with time management and attention to detail, and enjoy building relationships and working in a team environment. Lastly, you’ll be a passionate, collaborative committed individual, who thrives on achieving in the workplace, whilst sharing Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

What it’s like to work for Intrepid:

With over 70 nationalities working with us and a commitment to breaking down barriers, Intrepid supports a culture where people can be themselves. Our team reflects the diversity of our customers and communities we visit, and we encourage applications from people of all backgrounds, including LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Our employees globally are entitled to:

• Flexible work policy – Work from home, remote, flex hours -We will work with you to keep a work-life balance
• Experience Intrepid with a FOC holiday, future holiday discounts with paid travel leave + more
• Mental Health support services, and free confidential counselling through our Employee Assistance Program
• E-learning, career progression, and internal mobility, we love to see our people succeed and will do our best to support you along the way
• 20 hours of volunteer leave is available every year to make a difference towards causes that are important to you

If you exist to inspire, create, share and lead in what you do, then Intrepid Travel wants to hear from you, and we encourage you to not delay your application as we will be reviewing applications as they are received and may close advertising early if the right person is identified.