Guest Relations Officer

Iperform manages some of the most prestigious high-rise residences in Colombo and Rajagiriya — with 5-star amenities. We’re looking for polished, guest-obsessed guest relations officers to manage our reception lobbies and deliver world-class service to residents, owners, and visitors. If you love people, thrive in a fast-paced luxury environment, and take pride in making every entrance unforgettable — this is you.

Responsibilities

1. Welcome & wow: Greet residents, guests, and VIPs with warmth and professionalism. Make every check-in/check-out seamless.
2. Lobbies that run like a 5-star hotel: Handle inquiries, deliveries, visitor management, and coordinate with security, housekeeping, and engineering.
3. Solve & delight: Proactively resolve guest requests and concerns before they become issues.
4. Local concierge: Share info on property amenities, services, and Colombo’s best spots — malls, dining, attractions.
5. VIP care: Anticipate needs for residents, owners, and special-request guests. Maintain confidentiality and discretion at all times.
6. Keep standards high: Ensure the lobby, appearance, and service are always aligned with our luxury brand.

Requirements

1. Experience: Min. 1-2 years in guest relations, front office, or luxury hospitality/hotel/residential setting.
2. People skills: Exceptional communication, PR skills, and a friendly, guest-centric mindset.
3. Language: Fluent in English. Sinhala/Tamil is a strong plus.
4. Presence: Professional appearance, confidence, and ability to work shifts/weekends/holidays.
5. Tech: Familiarity software such as MS Word, Excel, Powerpoint, Canva is an advantage.
6. Attitude: Problem-solver, detail-oriented, calm under pressure.

Benefits

1. Attractive salary + allowances, training & development.

About the company

Work in luxury: Manage lobbies in most sought-after luxury condominiums with rooftop pools, gyms and concierge services.

Career growth: Exposure to international service standards and fast-track opportunities in property management.

Be the brand: You’ll be the face of hospitality and the heart of every resident’s experience.

When applying

Apply now on top jobs with your CV + recent photo. Selected candidates will be invited for an in-person interview.