Guest Relations Manager

We are seeking a passionate and service-oriented Guest Relations Manager to ensure exceptional guest satisfaction by overseeing guest relations, handling feedback, and coordinating with operational departments. This role plays a key part in delivering a high-quality hospitality experience and maintaining outstanding service standards.

What’s on offer

1. LKR 80,000 – 120,000
2. Service charge: approximately LKR 35,000 – 45,000
3. Attractive overall remuneration package
4. Working hours to be discussed during the interview

Key responsibilities

1. Oversee the overall guest experience to ensure the highest level of service excellence
2. Handle guest complaints, feedback, and special requests in a professional and timely manner
3. Coordinate closely with front office, housekeeping, and other departments
4. Monitor service quality and implement continuous improvements
5. Build strong relationships with guests to enhance loyalty and repeat visits
6. Support front office operations when required

Qualifications & requirements

1. Male/female, below 40 years
2. Previous experience in hospitality, guest relations, or front office operations is required
3. Excellent communication and interpersonal skills
4. Strong problem-solving ability with a guest-first mindset
5. Professional, well-groomed, and confident personality

When applying

Upload your CV at our website (word doc/PDF preferred) at https://lankastaff.lk/jobs-list/. Please select the category overseas jobs. Search for job no: 9447.

You may apply for our other jobs too. If you have any specific questions or queries you may send an email us at [email protected].